Company Name: CLOUD4AFRICA SA
CLOUD4AFRICA is particularly sensitive to respecting your privacy and protecting your personal data.
CLOUD4AFRICA offers a website accessible at the URL www.cloud4africa.net (hereinafter the "Site") for free browsing by Internet users visiting the Site, in order to present its activity and enable you to contact us.
In this privacy policy, the term "User" refers to any internet user browsing the Site. The terms "you" and "your" refer to Users, while the terms "we" and "our" refer to CLOUD4AFRICA.
This privacy policy explains how CLOUD4AFRICA, acting as data controller, collects and processes personal data in connection with the administration and management of the Site.
CLOUD4AFRICA is committed to ensuring that the processing carried out in its capacity as data controller complies with the regulations on personal data, in particular Law No. 78-17 of 6 January 1978 known as the "Data Protection Act" " as amended, and the General Data Protection Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 known as the "GDPR" (hereinafter the "Regulation").
For the purposes of this policy, the term "Data" and/or the expression "Personal Data" refer to any data relating to the User that allows them to be identified directly or indirectly.
ARTICLE 1. Our Commitment to Privacy
CLOUD4AFRICA SA, as an accredited ICANN Registrar and provider of cloud products and services, is committed to protecting the confidentiality and security of its customers' personal data, in accordance with:
The requirements of ICANN (Internet Corporation for Assigned Names and Numbers).
Law No. 2013-450 of 19 June 2013 on the protection of personal data in Côte d'Ivoire.
The General Data Protection Regulation (GDPR) for European customers.
We guarantee transparent and secure collection, processing and storage of your data.
We aim to manage your Personal Data responsibly and to be transparent about our practices. That is why we are committed to the following principles:
You are under no obligation to provide the personal data we request. However, if you choose not to do so, we may not be able to provide you with certain services;
We only collect and process your Data for the purposes set out in this privacy policy or for specific purposes for which you have been informed and/or to which you have consented;
We strive to collect, process and use as little Personal Data as possible;
When we collect your Data, we endeavour to keep it as accurate and up to date as possible;
We implement all technical and organisational measures to ensure the security, confidentiality and integrity of the Data;
When the Data we collect is no longer necessary for any purpose and we are not required by law to retain it, we will do everything in our power to delete, destroy or anonymise it;
We raise awareness and train our staff on Data protection issues;
We undertake to notify the competent supervisory authority of any security breach that poses a high risk to rights and freedoms within seventy-two (72) hours of discovering the breach.
ARTICLE 2. What Data Do We Collect?
You agree to provide only accurate, complete and regularly updated Data.
CLOUD4AFRICA's processing activities do not, in principle, involve the collection of sensitive data through the Site or by other means. However, in the event tha , CLOUD4AFRICA is required to collect and process such data, it will do so in accordance with the Regulations.
A. Data Provided Voluntarily
Identification information: Surname, first name, postal address, email address, telephone number.
Billing data: Bank details, transaction history.
Domain registration: WHOIS data (name of the holder, administrative and technical contacts).
Cloud services: Configurations, access logs, stored data.
B. Data Collected Automatically
Technical data: IP address, browser type, operating system, Internet service provider, pages visited on the Website, date, time and place of access
Cookies and trackers (see section 3).
C. Third-party data (if applicable)
Information from partners (e.g., identity verification for .ci domains).
ARTICLE 3. What Categories of Trackers and Cookies Do We Use?
We may place tracking technologies such as cookies on your device when you browse the Site.
Cookies are trackers that are placed and/or read, for example when you visit a website, and stored in your device's browser. They enable your computer's browser to be recognised and information to be stored for the duration of the cookie's validity.
Below is a list of the cookies used on the Site, their purpose and how to disable them.
Strictly necessary cookies:
These cookies are necessary for the proper functioning of the Site, the use of its most important features and smooth browsing. These include security features and features that enable easy access. These cookies cannot be disabled.
Functional cookies:
These cookies improve the quality of your browsing experience on the Website, in particular by saving your preferences during your visit to the Website. The information collected via these cookies is anonymous and does not allow you to be identified. These cookies can be disabled.
Audience measurement cookies:
These cookies are used on the Website to produce anonymous statistics. They enable Users to be recognised, counted and identify how they navigate the Website when they use it. This helps to improve the functioning of the Website, for example by ensuring that Users can easily find what they are looking for. They can be disabled.
Advertising cookies:
These cookies enable us to send you targeted advertising based on your interests. They are used, in particular, to limit the number of times you see an advertisement and to help measure the effectiveness of an advertising campaign. Refusing these targeting cookies has no impact on the use of the Site. However, refusing targeting cookies will not stop advertising on the Site or on the Internet. It will only result in advertising that does not take into account your interests or preferences. These cookies are mainly third-party cookies and can be disabled.
Social media cookies:
When the User uses one of the share buttons on the Website, a cookie may be installed by the social network concerned in order to share the content instantly on the social network. The Website does not block cookies from these third-party websites and has no control over their installation. You are invited to consult the cookie policies of these social networks for more information.
Cookie management:
You can manage, disable or authorise cookies by indicating your choices in the tag manager accessible during your first visit via the cookie banner.
Users can also manage their cookies globally by changing their Internet browser settings by following the link below:
Chrome: https://support.google.com/accounts/answer/61416?hl=fr
Internet Explorer: http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies
Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies
Safari: https://support.apple.com/fr-fr/HT1677
ARTICLE 4. Legal Basis and Purposes of Processing
We collect your personal data in order to provide you with the best possible online experience. In particular, we may collect, store, use and disclose your personal data for the following purposes and on the following legal basis:
When we collect and use your Personal Data for the purposes mentioned below or for other purposes, we will inform you in advance or at the time of collection.
Purpose Legal basis (ICANN, Ivorian law, GDPR)
Development and improvement of our services, our communication methods and the features of the Site The legitimate interest of CLOUD4AFRICA
Registration of domain names Contractual obligation (ICANN)
Billing and payment Performance of a contract
Customer support Consent / Legitimate interest
Understanding and evaluating the interests, wishes and changing needs of visitors The legitimate interest of CLOUD4AFRICA
Marketing Consent (unsubscription possible)
Security and fraud prevention Legal obligation (Ivorian law)
5. Data Retention Period
We will only retain your Personal Data for as long as necessary for the purposes for which we collected it, including for compliance with any legal or accounting requirements.
To determine the appropriate retention period for Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Data, the purposes for which we process your Personal Data, and the applicable legal requirements.
Personal Data obtained from cookies and trackers will be retained for a maximum period of thirteen (13) months from the date of collection.
After the specified periods, the Data will either be deleted or retained for statistical purposes after being anonymised. It may be retained in archives in the event of pre-litigation or litigation. It should be noted that deletion or anonymisation are irreversible operations and that CLOUD4AFRICA will no longer be able to restore this data.
Type of data Retention period
Customer data (domains) 10 years (ICANN requirement) + 5 years (Ivorian law)
Financial data 10 years (tax obligation)
Connection data 1 year (security)
Marketing data 3 years after last contact
6. Your Data Protection Rights
In accordance with the Regulations, you have a number of rights that you can exercise at any time. Below is an overview of these rights and what they mean for you.
In accordance with Ivorian law and the GDPR, you may:
Access your data at any time
Modify and update incorrect information.
Delete your data (except where legally required) if
The Data is no longer necessary for the purposes for which it was collected
You withdraw your consent and there is no other legal basis for processing this Data
You object to our processing of your Data on legitimate grounds
The Data is not being processed lawfully
Your Data must be deleted to comply with the law.
Restrict their processing in certain circumstances
Object to direct marketing.
Request portability (readable format).
This right allows you to receive a copy (in a structured, commonly used and machine-readable format) of the Personal Data you have provided to CLOUD4AFRICA, or to request that CLOUD4AFRICA transfer this personal data to another data controller.
The right to lodge a complaint with the CNIL
You have the right to lodge a complaint directly with the CNIL (
https://www.cnil.fr/) regarding the way in which we process your Personal Data.
How to exercise your rights
Send a request to:support@cloud4africa.net / ABIDJAN, COCODY DEUX PLATEAUX, VALLONS-DEUX PLATEAUX, IMMEUBLE DJERIA-ZEPPE, 2ème Etage with proof of identity.
Response time: 30 days maximum.
7. Data security
We are aware of the importance of the security of your Data. We make every effort to protect your personal data against fraudulent intrusion, misuse, interference, loss, unauthorised access, modification or disclosure.
We have implemented security measures to protect your Data and require our subcontractors to implement equivalent security measures.
We implement:
Encryption (SSL/TLS, AES-256).
Regular backups.
Strong authentication (2FA).
Annual security audits.
In the event of a data breach, notification will be sent within 72 hours (if high risk).
8. Recipients of the Data
The Data collected will only be communicated to internal recipients at Cloud4africa (management and sales team) and will be processed by our sales department and transmitted to some of our service providers.
When we share your personal data with our subcontractors or trusted third parties, we ensure that they comply with the Regulations.
Recipients of your Data may include service providers who help us provide IT services, such as hosting, maintenance and support providers for our databases, software and the Website, as well as our logistics providers who assist us in delivering your orders.
Here is the list of recipients of your data:
ICANN (for domain WHOIS).
DENIC eG Services Escrow (domain name data backup)
Technical service providers (hosting providers, secure payment).
Judicial authorities (if required by law).
9. Specific provisions for minors
The services of the Website are not intended for persons under the age of 16.
For domains, a legal representative must provide their consent.
However, if information is collected on a minor under the age of 16 from the Site, the minor's legal representative must give their prior consent and validate the communication of Personal Data.
10. Changes to the Policy
Cloud4africa reserves the right to make any changes to this privacy policy, in particular in line with changes in the legislation and regulations in force, provided that it duly informs the User. In the event of a major change, consent may be required.
Date of the privacy policy: 15 May 2025.
11. Contact Us
Data Protection Officer (DPO):
Email: legal@cloud4africa.net
Address: COCODY DEUX- PLATEAUX, VALLONS – RUE DES JARDINS, IMMEUBLE DJERIA-ZEPPE, 2nd Floor
Telephone: [+225 05 54 02 19 19 / +225 05 84 24 00 59 / +225 27 22 26 56 29]